Shipping Policy

At Westbrooke, we strive to ensure that your shopping experience is seamless and satisfactory from the moment you place your order to the time it arrives at your doorstep. Please read our shipping policy carefully to understand our shipping processes, partners, and guidelines.

1. Shipping Partners

International Shipping:

• Partner: DHL

• Tracking: We provide tracking information for all international orders. You will receive a tracking number via email once your order has been shipped.

Local and Regional Shipping (Kenya):

• Partners: Wells Fargo and G4S Courier

• Tracking: Tracking information will be provided for local and regional orders. You will receive a tracking number via email once your order has been shipped.

2. Shipping Rates and Delivery Times

International Shipping:

• Rates: Shipping rates vary based on the destination and weight of the package. The final shipping cost will be calculated at checkout.

• Delivery Time: Delivery times vary depending on the destination. Typically, international deliveries take between 5 to 14 business days.

Local and Regional Shipping (Kenya):

• Rates: Shipping rates vary based on the destination and weight of the package. The final shipping cost will be calculated at checkout.

• Delivery Time: Local deliveries within Kenya typically take 1 to 3 business days. Regional deliveries within East Africa typically take 3 to 7 business days.

3. Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Cut-off Time: Orders placed before 12 PM (EAT) will be processed the same day. Orders placed after this time will be processed the next business day.

4. Shipping Restrictions

• We currently do not ship to P.O. Boxes or APO/FPO addresses.

• Some international destinations may have restrictions or additional customs fees, which are the responsibility of the customer. Please check with your local customs office for more information.

5. Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with your tracking number(s). You can track your order through the provided link.

• If you do not receive your tracking information within 3 days of placing your order, please contact our customer service team at Info@westbrooke-fashion.com for assistance.

6. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately at Info@westbrooke-fashion.com with your order number and photos of the damaged item(s). We will work with our shipping partners to resolve the issue.

• Lost Packages: If your package is lost during transit, please contact us at Info@westbrooke-fashion.com We will initiate an investigation with the shipping partner to locate your package.

7. Returns and Exchanges

• For information on returns and exchanges, please refer to our Returns and Exchanges Policy

8. Contact Us

• If you have any questions or concerns regarding shipping, please contact our customer service team at Info@westbrooke-fashion.com or call us at 0745292393

Thank you for choosing Westbrooke. We appreciate your business and are committed to providing you with exceptional service and high-quality products.